Business English / Essential A2

Fill in the missing words and expressions. The first letter prompt will help you fill in the right word or expression.

Dear Ms Jenkins,

Thank you your letter of  27 May. We were very to hear about the problem you had with our product.

We maintain high standards, but nobody is perfect and sometimes there are some small imperfections. , that was your case.

We have decided to the faulty product. It has been shipped to you.

Your is extremely important to us and we for the you have been caused.

you for purchasing our products.

Best ,

John Styles
Customer Service Manager